FINAS is committed to handling any requests for rectification and appeals concerning its operations without delay, impartially and objectively.
In accordance with the administrative procedure, an appeal may be sought with regard to a decision concerning accreditation or a statement of assessment issued by FINAS. Instructions for direction of an appeal are enclosed with the accreditation decision and are available from FINAS.
FINAS hopes to receive feedback on its activities. Clients have the opportunity to give feedback on the implementation of the assessment process, the assessment team’s work, the reporting, and on other aspects pertaining to FINAS’s activities. Feedback can be given freely in writing (akkreditointi (at) finas.fi) or orally. All feedback is taken into account when developing FINAS’ services.